Status — In development
What we're building for registered providers.
A supervision layer for every managing agent operating under your registration — demonstrable oversight, audit-ready records, and early risk detection, designed around the Regulator of Social Housing's Consumer Standards. In development now.
What we're building for RPs.
The planned scope of the product. Each capability below is part of the supervision layer we're designing with registered providers.
MA register
Onboarding, contracts, scope, and live status for every managing agent operating under your registration.
Performance metrics
By-MA KPIs surfaced from operational data — comparable, trended, and benchmarked across your portfolio.
Tenant outcome tracking
Tenancy stability, complaints, and satisfaction signals aggregated by managing agent.
Compliance event monitoring
Gas, fire, electrical, and safeguarding events surfaced live — with remediation status visible at a glance.
Audit-ready reporting
Exportable evidence packs for the regulator and the board, generated from the underlying record.
Risk flags & escalation
Anomaly detection across MAs with structured escalation workflows — issues surfaced before they become incidents.
Designed around the Consumer Standards.
The Regulator of Social Housing's revised consumer standards took effect on 1 April 2024. The product is being designed around the four standards so the evidence the regulator expects is the evidence you already hold.
Safety & Quality
Evidence stock condition, compliance events, and remediation tracking across every managing agent in your portfolio.
Transparency, Influence and Accountability
Tenant voice, complaints handling, and accountability records captured continuously and exportable on demand.
Neighbourhood and Community
Community impact and ASB tracking surfaced by MA and by area — visibility at the level the standard expects.
Tenancy
Sustainment, allocations, and lawful tenancy management evidenced from the underlying tenancy record.
Designed with RPs in mind.
We're inviting registered providers to help us shape this product — so the supervision model reflects how the work actually gets done, not how a vendor assumes it does.
How we'll work with you.
Tell us about your MA portfolio
Share the shape of your registration — how many managing agents you supervise, the data you already hold, the gaps the regulator's revised standards have opened up.
Co-design the supervision layer
We work with you to map the oversight model to your portfolio — performance metrics, compliance signals, evidence packs. Designed with RPs, not assumed for them.
Pilot when ready
Once the build is ready, partner RPs get first access to pilot the product, refine workflows, and validate the supervision model before wider release.
Being designed to support compliance with the regulations that govern supported housing oversight.
Help shape the supervision layer for your registration.
We're inviting RPs to help us shape this product. Register your interest.