A fragmented industry, brought back onto one record.
Supported exempt accommodation runs on three actors working the same chain on different systems. We are building the operational layer that centralises the work each actor does, opens the chain to the council, and lets the people inside it stop chasing data and start delivering support.
Centralise per actor. Open the chain to the council. Automate the duplication out. Leave the human work for support delivery and housing quality.
The chain is fragmented end to end.
Different actors work the same chain on different systems. The symptoms compound: duplicated effort, missed compliance, and a funder operating in the dark on the work it pays for.
01
Parallel systems on a single chain
Managing agents, registered providers, and councils run the same property, the same tenant, the same compliance obligation — on three disconnected stacks. The same fact gets entered three times and reconciled never.
02
Duplicated effort, end to end
A check that lives in one inbox is repeated in a second spreadsheet and chased through a third email thread. Hours move; the record does not.
03
Compliance falling through the cracks
When obligations are tracked locally and never aggregated, gaps become invisible until a regulator, a coroner, or a journalist forces them into view.
04
Opacity to the council
The body funding the scheme has the least visibility into how it runs. Decisions are made on submitted forms rather than the live shape of the borough.
Fragmentation leaves the watchtower dark.
When oversight is split across systems and no actor sees the whole, the door is held open for the wrong people. Fraudsters and short-horizon operators — the ‘TikTok entrepreneurs’ setting up shop because the watchtower is dark — find a sector worth billions, governed loosely, and read it as an opportunity.
The honest operators carrying the work feel it first. A scheme built to house vulnerable people becomes harder to defend when it is impossible to see who is doing it well, and impossible to act on the ones who are not.
Centralised per actor. Open to the council.
Three purpose-built operating layers, one shared record. Each actor receives the product their work actually requires — and the council receives the transparency that the rest of the chain has, until now, kept to itself.
01
Managing agents
An operating system for daily delivery. Properties, tenants, support sessions, compliance — captured once, where the work happens, and pushed upstream automatically.
02
Registered providers
A live read on every managing agent operating under your registration. Activity, exempt status, and the conversations going both ways — held in one place, not stitched together by hand.
03
Councils
Transparency across the chain. A continuous view of every registered provider, managing agent, and exempt property in the borough, in the same system the chain itself runs on.
Automation, applied where humans were re-keying the same fact.
At every handover where a person currently retypes, reconciles, or chases data between systems, software does the work. The chain stays accurate because it is wired together, not because someone remembered to update three places.
01
Re-keying disappears
Data is captured once at the point of work and propagated to every actor who needs it — no double-entry, no copy-paste between systems, no version drift.
02
Compliance chases itself
Renewals, certificates, and statutory checks track their own deadlines and surface before they lapse. The system does the chasing so people do not have to.
03
Reporting is a by-product
Returns to the registered provider and the council are assembled from the live record, not stitched together at the end of the month from inboxes and spreadsheets.
What is left is the work that actually matters.
When duplication is automated and the chain shares one record, the time stops being spent on coordination. It returns to support delivery and to the maintenance of housing quality — the two things the scheme exists to produce.
That is the measure we hold ourselves to. Not the elegance of the software, not the size of the dashboard — but how much of the working day is spent on residents and homes, rather than on the systems built around them.
Bring your side of the chain onto the same record.
Tell us how your side of the chain runs today — managing agent, registered provider, or council. We will show you where the duplication ends, where the automation lands, and where the rest of the chain meets you.